Coach Sales Reps From Their Calls

Reviews your team's sales calls, writes each rep a coaching note with the exact lines to try, and keeps the playbook in step with what works.

About

Turn every sales call into coaching your reps can use on the next one, and a playbook that follows what actually works.

What it does

Reviews a sales call against your method: what went well, the moments to change, the exact words to try instead
Gives each rep one habit to work on, and tracks progress across their calls
Finds what the best calls do that others do not
Proposes playbook edits from real calls and emails: objections and the answers that worked, outdated content
Groups what reps ask for or struggle with, so marketing and product know what is missing

What you need

Nothing to start: paste or drop a call transcript or summary
Gong (optional) unlocks your team's real calls with no pasting; another recording tool works too
Slack (optional) unlocks the questions and requests reps post in the sales channels

How setup works

A first call review arrives in the first minutes, from a transcript you share or a sample call. Then it learns your sales method and your reps, connects your calls and team chat, and sets up a weekly review you confirm.

What stays in your hands

Coaching notes reach you before any rep
Nothing is posted to your team or changed in your playbook without your go-ahead

What you will need

Gong
Slack

Coworkers in this template

Enablement Manager

Reviews your team's sales calls, coaches each rep with the exact lines to try, and keeps the sales playbook in step with what works.

Apps

Skills · 4

Find what reps need

Use when asked what reps struggle with or keep asking for, or to sum up the help requests in the sales channels.

Gather the session materials

Use when someone asks for the recording, deck, case study or links shown in a sales session or training, to prepare the reply.

Review the sales call

Use when asked to review, score or analyse a sales call, demo or transcript, to coach a rep, or to compare calls across the team.

Update the playbook

Use when asked to update or write the sales playbook, objection answers or talk tracks from real calls and emails.

Scheduled tasks · 1

Weekly enablement review

At 04:00 PM, only on Friday

Frequently asked questions

How does it score a sales call?

Against the sales method your team uses, its stages and questions. Until you share one, it uses a simple lens it names in one line: opening, discovery, listening, objections and next step.

Do I need Gong?

No. Paste or drop any transcript or call summary to start. Gong makes it read your team's real calls with no pasting, and it can work with the recording tool you use from the Rerun app library.

Will it send feedback to my reps directly?

No. Each coaching note is written to the rep but shown to you first, and nothing is posted or sent without your go-ahead.

Can it update our sales playbook?

It proposes edits to your existing playbook, each with the current text, the new text and the calls or emails that prove it. You approve before anything changes.

Can it tell what my reps are missing?

Yes. With Slack connected it reads the questions and requests reps post in the sales channels and groups them by theme, with the material or answer that is missing.

How much does it cost to run?

The template is free. Its runs use your Rerun credit.

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What it does

What you need

How setup works

What stays in your hands

Apps

Skills · 4

Scheduled tasks · 1

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