Triage and Answer Support Tickets

Open your support inbox to a sorted queue and a ready reply for each customer, written from your policies and their real orders, not from guesswork.

What it does

• Sorts every request by topic and urgency and routes it to the right person in your team
• Drafts replies from your shipping, returns and FAQ policies and the customer's orders, answering every question asked
• Checks discount and refund requests against your rules and the customer's history, and says eligible, not eligible or needs a decision
• Hands a conversation over to a person with a note of the full story when it needs one
• Spots customers who keep writing in and drafts a follow-up that fixes the root cause

What you need

• Nothing to start: paste a few customer messages, or let it read your website's policies
• Gmail for your support inbox and reply drafts (Outlook, Freshdesk and Intercom work too)
• Shopify for each customer's orders, delivery status and history

How setup works

You see drafted replies built from your own policies in the first minutes. Then it learns your tone, your rules and who handles what, connects your inbox and store, and drafts replies to yesterday's real requests.

What stays in your hands

• Replies stay drafts until you say go
• No refund or discount is granted without you
• The weekday queue run only starts once you confirm its time