Draft replies to Google and Trustpilot reviews for a human to post
Reads new customer reviews from Google and Trustpilot and writes a suggested reply for each one, ready for a human to check and post
About
This template sets up an agent that keeps up with incoming customer reviews and prepares a written response for every one of them. It is built for store owners and support teams who want to reply to reviews consistently without writing each answer from scratch.
What it does
The agent watches for new reviews on Google and Trustpilot, reads what each customer wrote, and drafts a reply that matches the rating and the situation. A five star review gets a short thank you, a critical review gets an acknowledgement of the problem and a next step. Every draft is left for a person to review, edit and post, so nothing goes public on its own.
How it works
- The agent checks your connected review sources on a schedule for reviews that do not yet have a response.
- For each new review, it passes the rating and the text to GPT-5 and generates a suggested reply in your brand voice.
- It collects the drafts so your team can approve or adjust them before publishing.
By turning a pile of unanswered reviews into a set of ready made replies, the agent cuts the time between a customer leaving feedback and getting a response. That steady stream of thoughtful replies helps protect your reputation and shows shoppers that the business reads and cares about what they say.
Agents in this template
Frequently asked questions
Which accounts do I need to connect?
You connect your Google and Trustpilot review sources so the agent can read incoming reviews. It also uses GPT-5 to generate the suggested replies. Once those are linked, the agent can start reading new reviews and drafting responses.
How often does it check for new reviews?
The agent checks your connected review sources on a schedule for reviews that do not yet have a response. It runs on its own without you triggering each check, so new feedback is picked up as it comes in.
Does it post replies automatically?
No. Every draft is left for a person to review, edit and post, so nothing goes public on its own. The agent collects the suggested replies and your team approves or adjusts them before publishing.
How does it decide what to write for each review?
It passes the rating and the review text to GPT-5 and drafts a reply that matches the situation. A five star review gets a short thank you, while a critical review gets an acknowledgement of the problem and a next step, written in your brand voice.
Does it reply to every review or only some?
It drafts a suggested reply for every new review it finds that does not yet have a response. It reads what each customer wrote across both Google and Trustpilot and prepares a draft for each one.
How long does setup take?
About 2 minutes. You connect your Google and Trustpilot review sources, and the agent starts checking for new reviews on its schedule and preparing drafts for your team to review.
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