Camille Fournier

Voice and chat agents for clinics, hotels, and anyone whose phone rings more often than the staff can answer.

• 400 calls a week booked for a group of dental practices
• A bilingual front desk agent for a hotel group in the Alps, running through two ski seasons
• The escalation script written before the first prompt, every single time
• Getting a human on the line treated as a feature, not a failure state

I worked front desk myself for three years before any of this, which is the only reason I know what a caller sounds like ten seconds before they hang up.